Customer Reviews

jackie pope

5 months ago

Great service from showroom through to use. Advice and suggestions when we first looked in the showroom were helpful and knowledgeable as was everything discussed during the survey, after which we decided on an inset log burner. The installation was completed over the course of a day (even with a new lintel having to be fitted due to a little surprise which was not apparent until the work was being carried out). We are delighted with the result and love the log burner. Thanks to all at FBS Flues and can’t recommend them highly enough.

Nigel Thomas

6 months ago

Superb, friendly and helpful service! They came for an initial check and installation was quick, easy and tidy. They're complete professionals and did a really fantastic job installing our Stovax burner in our previously disused fireplace. Thank you!

Christine Jerrom

a year ago

We thought we were having a chimney stack repointed, but it turned out it needed to be rebuilt. As the scaffolding was going to be up for longer than anticipated, we decided to have a liner for the multi-fuel burner installed at the same time. Luckily FBS Flues in Warminster were able to work with the roofing company and fitted the liner at short notice. They were friendly and professional and did the job in half a day. This included sweeping the chimney, fitting a new pot, cowl and building the flaunching. They left everywhere clean and tidy and we are happy to recommend FBS Flues and their admin and outdoor staff for all things chimney related.

Robert Young

a year ago

We have wanted a log burning stove installed in our property for a number of years but really struggled to find a supplier that would offer the full turnkey package of works, supply the stove, supply the flue and install both. After talking to a friend who recommended FBS flues as they had recently completed a complex installation for them we gave them a call and popped into their showroom. We cannot speak highly enough of the team at FBS flues, from start to finish they made the process simple and enjoyable. The showroom has a massive range to look at, and the sales team walked us through all the things to consider and various options step by step. The survey of our home was prompt and clearly well executed as the installation went without a hitch, with the hearth being templated the week before to allow for off site preparation and speed up the installation and avoid mess on site. The installation team were friendly and professional, took real care to protect our home during the installation works, and once completed they left no trace of the works undertook. They took time with us to explain how the stove works, how best to light it, clean it and maintain it going forward. We have had it installed now for a week and it has exceeded our expectations, given much enjoyment and made a house a home. We can't recommend FBS flues highly enough, thank you.

Rob Baxter

a year ago

THE FBS Flues installation guys were great and the stove is great too. Had to use the cherry picker to put in a new liner as the old one was damaged,as picked up by their cctv camera in the flue. All done in a day and now enjoying the heat!